Before
embarking on the assignment, we have come up with few discussion sessions in
order to decide which shop to pick as our target for investigation. In the end,
we have chosen Uncle Seng's Noodles House, a homemade noodle shop which is
located at SS15. I was interested in how the owner manages the shop as
efficiently as it has been ranked highly by customers. The business is very
good because of the strategic location and also the quality of the food.
We
have visited the shop and did a face to face interview with the owner, Uncle
Seng. After the interview, I have fulfilled my expectation as I have a better
understanding towards the operation and communication methods which the owner
is implying. Furthermore, I also get some tips on how they make their noodles
so that it distinct from the normal noodles. Unfortunately, I did not have a
chance to observe the process of making the noodles as it was done early in the
morning. They have to prepare the noodles every day using fresh ingredients in
order to ensure the tastiness and freshness of the noodles. Furthermore,
another secret weapon of the shop would be the special sauce that is made by
Uncle Seng himself.
Besides,
we have faced some problems while deciding the interview time and thus
procrastinated the interview for 2 weeks as Uncle Seng is extremely busy with
his customers. For our group, we have difficulty in choosing a common free time
too. Lastly, I have decided to make it on a Thursday afternoon where we were
free and Uncle Seng was going to close down his shop. However, one of our
members was absent due to emergencies. But we still manage to conduct the
interview smoothly as I have done the preparation much earlier and the duration
of interview was around an hour.
After
the interview, we stayed at there for lunch. I have observed how he
communicated with his workers and also entertaining his customers. He fixed
them into specific job like so that the customers can enjoy their meal within
shorter time. Upon completed the assignments, I have come across
to bundles of new knowledge. I have realised that responsibility and cooperate are extremely important to especially when it comes to group work. A task cannot be achieved if one of the members does not cooperate with the other members. Besides, it is definitely not an easy task to start up a
business and it is even harder to maintain the prosperity of the business as
there are so many competitors out there. I have picked up some skills of
managing and communicating with people that are really essential for me when I
am to work in the future.
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